Frequently Asked Questions

Account Management

How do I change my credit Card Card on file, billing information, or usernames and passwords?

A customer service representative will help you update any information pertaining to billing, accounts, or payment. To contact customer service, please call (877) 775-6918 between 5am and 10pm Pacific Time.

USTechSupport LiveTech

If you're having a problem with your computer, this is the simplest, most effective way to fix it! Forget about waiting for a technician to show up at your door. Our technicians do it all online, and their work is guaranteed! USTechSupport LiveTech enables you to receive Unlimited Technical Support for a flat rate. We offer several different LiveTech packages, all designed to fit your needs.

What can LiveTech offer assistance with?

PC Performance

One of the main appeals of Live Help Desk to many of our clients is our computer optimization services. We know how frustrating it can be to be on a computer that had at one point been top of the line, but now it just doesn't run like it used to. We can help with these issues, including:

  • Enhanced Internet browsing speed
  • Speeding up a slow PC
  • Expedited PC start-up and boot times
  • Faster loading of files

Security and Protection

In the digital age, reliable Internet security and protection is absolutely necessary to ensure you, your family, and your computers remain safe from malicious threats. With USTechSupport LiveTech, we help protect against:

  • Identity Theft
  • Viruses and Trojans
  • Spyware
  • Malware

Software

We understand that software can sometimes be a hassle to deal with. Are you experiencing any issues with any programs? Need help installing or uninstalling anything? How about those pesky drivers? We can help you with:

  • Accounting applications (e.g. Quickbooks)
  • Microsoft Office (Word, Excel, Powerpoint, Publisher)
  • Adobe products (Acrobat, Flash Player, etc.)
  • Email clients (Microsoft Outlook, AOL, Mozilla Thunderbird, etc.)
  • Driver updates and installation
  • Any other software issues!

Accessories

One might be hard-pressed to find an individual who owns just a computer, and no other electronic devices to use with it. These days, the two concepts seem to go hand-in-hand, and as such, LiveTech can help you with all of your computer's digital and electronic accessories, including:

  • Digital cameras
  • Mobile phones
  • Printers
  • Portable music players

Networking

Perhaps one of the most tedious and time-consuming elements of computer interconnectivity is computer networking. From a desire to have every computer in the office or home print through a solitary printing device, to having multiple computers networked for file-sharing, our Technicians are ready and able to help you with:

  • Internet connectivity
  • Home and office networking
  • Wireless devices and Bluetooth

No matter what the problem is, our Technicians can fix it, guaranteed. It's that simple!

How exactly does USTechSupport LiveTech work? How can my computer be fixed without taking it anywhere?

We here at USTechSupport are continually working to enhance the ease of your life when it comes to advanced technology, and the LiveTech Support process is certainly no exception:

  1. A problem arises on a LiveTech client's computer
  2. The client calls the LiveTech Premium Support phone line, informing them of the problem
  3. A certified Technician remotely and securely accesses the troubled computer and fixes the issues

The steps are that easy! And why shouldn't they be for our LiveTech clients?