"Do Not Call" Policy for Consumers
December 17, 2018
RealDefense respects the wishes of those customers and prospective customers who do not want to receive telephone solicitation calls. Accordingly, RealDefense's policy forbids all representatives, including its employees and independent contractors, from making telephone solicitation calls to any person who has put his or her telephone number(s) on the national do-not-call registry, state do-not-call list, except as otherwise permitted by law, or has requested that RealDefense's representatives not make such calls to their specified phone number(s).
RealDefense maintains a company-specific do-not-call list and will honor a request that a phone number be placed on this list within a reasonable time of the request. A request can be made by giving the phone number(s) to be added to the RealDefense do-not-call list via one of the following: 1) writing RealDefense at the address below; 2) telephoning RealDefense at the phone number below; or 3) notifying the RealDefense representative who placed the telephone solicitation call. This list will not be sold or shared in any way (except with a RealDefense subsidiary or affiliate) without the requestor's prior express permission.
Allow up to 30 days for the phone number(s) to be entered on the RealDefense do-not-call list and honored. After that, there should be no further telephone solicitation calls from any RealDefense representative. The phone number(s) will remain on the RealDefense do-not-call list for five years (or longer if required by applicable law), unless a request is made by the person to have the number(s) removed.
If a listed telephone number changes, a separate request must be submitted to have the new phone number(s) added to the RealDefense do-not-call list.
All RealDefense employees or independent contractors who make telephone solicitation calls on RealDefense's behalf are provided training on do-not-call procedures, including, but not limited to use of the RealDefense do-not-call list.
Also, in compliance with federal rules (Code of Federal Regulations, Section 64.1200), we will mail a copy of this document in response to a consumer's request.
Telephone-sales rules typically allow companies to contact their own customers, even if those customers appear on the national or state do-not-call lists. Thus, we may still contact RealDefense customers for non-solicitation purposes, including billing, claims and other service-related matters. This helps to ensure that we give our customers the best possible customer experience.
We are committed to ensuring compliance with all applicable do-not-call laws and regulations. Any questions concerning the RealDefense do-not-call policy may be directed to:
ATTN: Compliance Department
150 S Los Robles Ave. Suite 400
Pasadena, CA 91101
Phone: (801) 895-7907